Policies

Policies:

    Happiness guarantee:

  • We love seeing you happy, and we intend to keep it that way! If for whatever reason you’re not completely satisfied with your look, please give us a call so we can address your needs in whatever way necessary as quickly as possible!
  • Arrival:

  • Please arrive 5-10 minutes prior to your appointment time. This allows for you to get checked in and all situated so nothing cuts into your appointment time.
  • Scheduled appointments:

  • We require a minimum 24-hour notice for all cancelations and reschedules. Anything less than 24-hours notice will result in a 50% charge for all services scheduled for that day. All no-showed appointments will be charged 50% of what they were scheduled for and will have to pre-pay for all future appointments upon booking. All appointments exceeding two hours are subject to a 50% deposit in order to reserve an extended amount of time. All up-dos, larger groups and wedding parties also require a 50% deposit upon reserving an appointment.
  • Lateness:

  • If you are late for your appointment we’ll try to accommodate you as best we can, however if your service provider has another scheduled guest following your appointment, then some or all of your services may need to be rescheduled for another day or be completed with another service provider if one is available.
  • Child safety:

  • We adore all children, however we cannot assure their safety when in the salon. In the event you must bring a young child with you, please provide an additional caretaker so they can be properly supervised in our waiting area. Only children receiving services are allowed back in the salon area. Please understand that this policy was created to keep your children safe, as we simply cannot guarantee their safety when on the premises.
  • Additional Policies:

  • Our menu reflects our “start at” pricing. So what does this mean? If your service requires additional time and/or color outside our regular standards, it will result in a price increase. This is typically for our guests who have high amounts and/or very long hair. Actual pricing is quoted upon a consultation.
  • All services are subject to change without notice.
  • A $1.25 eco fee is included on every guest ticket for services at the salon. This supports our green movement and decision to become a certified green circle salon.
  • All services are made with love.